We currently ship to 34 countries worldwide, if your particular country is not in the drop-down list we are currently not shipping to that location, sorry.
With all domestic shipments, Xpresspost USA and Expedited USA shipments, Tracked Packet USA/International, Xpresspost International and International Parcel Air you are provided with a tracking number and the contents are insured. Tracked Packet USA and Tracked Packet International includes maximum insurance coverage of $100.00.
We ship all orders using Canada Post. Online parts orders placed by 2:00 pm local time will ship same day. When your order ships, a shipping confirmation with tracking# and tracking link will be sent to the email address you provided. You can check the status of your order through our order tracking system which can be accessed online using your customer account. Our order tracking system contains all information associated with your online orders and may be accessed at any time by logging into your account.
Unless your order qualifies for free shipping you will be presented with a list of service level options after you enter your address information. Some of you may notice that Xpresspost is not offered as an option, this is because the delivery date for Xpresspost and lower priced services for your address are the same. In this case only the lower priced option is offered. Tracked Packet USA is not an option if the weight of your order exceeds 1 Kilogram, Tracked Packet International is not an option if the weight of your order exceeds 2 Kilograms.
If your order does not arrive on the date specified in your tracking information let us know and we will contact the carrier.
If your parcel looks or sounds broken when it is delivered mention it to the delivery person before they leave. Send the damaged package back to us and we will reship your order the day we receive it. We will not make you wait until it is sorted out with Canada Post.
The shipping costs that are applied to your order are based on our reduced rates from Canada Post. A $5.00 CDN Handling Fee will be automatically added in the checkout to orders that do not meet our $18.95 CDN minimum order requirement. Once the package has left our facility the shipping costs are non-refundable, no exceptions.