Terms of Sale

All products offered for sale on our website are stocked. All products offered for sale on our website are NEW unless otherwise noted.

Online Orders

We reserve the right to refuse fulfillment or request alternate form of payment for any online order at our sole discretion.

Canadian Customers

Ontario, Nova Scotia, New Brunswick, Newfoundland and Prince Edward Island residents will have HST applied to their purchases. All other residents of Canada will have GST applied to their purchases.

International Customers

International shipments may have local/state taxes and/or duties due upon their arrival in the destination country. The customer is responsible for any and all taxes/duties levied by their state/country.

Minimum Order Amount
All online and phone orders must be a minimum $18.95 CDN merchandise amount. A $5.00 handling charge will be added to orders under the $18.95 minimum.

Return Policy

Parts and accessories (except phono cartridges and styli) may be returned for refund or store credit if still in new condition with original packaging for a period of 30 days from receipt. (Canada Post item tracking will determine date of receipt)

Refunds will be subject to a 20% restocking charge, shipping charges are non-refundable with either option.

All product that has been cut to length, such as cable/wire, is final sale. All items from our clearance centre are final sale.

All Cryo Treated parts, connectors, cables and hookup wires are non-returnable.

Custom made cables have a non-transferable lifetime warranty against parts/material failure. Our custom cables are non-returnable unless defective.

Phono cartridges and styli may only be returned if they arrive in non-functional condition due to shipping damage or manufacturing defect. If you are unsure if a cartridge is suitable for your system please contact us before purchasing the cartridge. No refund or exchange will be offered on functional cartridges or styli that have been mounted.
We reserve the right to refuse refund on any item if item or packaging has been damaged. No merchandise may be returned without an RMA number. An RMA number may be requested by logging into your customer account and selecting "Review Previous Orders" in the "Orders" category. Next select the "RMA" link in the order line.

Store credit is issued in the form of a gift certificate that may be used in part or in full (with no time limit) by the customer during the checkout process.
If you have any questions/concerns regarding our sales policy please Contact Us prior to purchasing.