International Orders
When ordering online you will automatically be presented with the shipping options/charges that apply to your location. If your particular country is not in the drop-down list we are currently not shipping to that location, sorry.

Shipment Insurance
USA and International Small Packets air/surface coverage for loss or damage is a maximum of $100.00 CDN. When a customer selects Small Packets shipping for an order valued in excess of $100.00 CDN, they are accepting sole responsibility for the loss or damage of the package and contents which exceeds the $100.00 CDN insurance limit. Also see "Trace File" below.

How do you ship?
We ship all orders using CanadaPost. Online orders placed by 2:00 pm local time will ship same day. When your order ships, an email confirmation with tracking # will be sent to the email address you provided. Tracking numbers are not provided with Small Packet Air or Small Packet Surface. However you can check the status of your order through our order tracking system which can be accessed online using your customer account. Our order tracking system will tell you when your order was processed and when it has been shipped.

Service Levels
You will be presented with a list of service level options after you enter your address information. The options displayed also include the expected delivery date for that service level and the cost. Some of you may notice that Xpresspost is not offered as an option, this is because the delivery date for Xpresspost and lower priced services for your address are the same, in this case only the lower priced option is offered. You will not see Small Packet Air and Small Packet Surface options if the weight of your order exceeds 2 Kilograms.

Loss/Damage
We ship all our orders insured. If your order does not arrive on the date specified for the shipping standard you selected let us know and we will contact the carrier. If your parcel looks or sounds broken when it is delivered mention it to the delivery person before they leave. Send the damaged package back to us and we will reship your order the day we receive it. We will not make you wait till it is sorted out with CanadaPost.

Shipping Costs
The shipping costs that are applied to your order are based on our reduced rates from CanadaPost and contain NO HANDLING FEES. Once the package has left our facility the shipping costs are non-refundable, no exceptions.

Trace File
There is a waiting period that must elapse before Canada Post will open a trace file for a package.

For Xpresspost it is 24 hours after expected delivery date.

For Expedited it is 24 hours after expected delivery date.

For Small Packets Air it is 45 days after date of mailing.

For Small Packet Surface it is 75 days after date of mailing.

When Canada Post confirms your package has been lost we will reship your order or refund your credit card for the insured value same day.